Customer Satisfaction

Posted May 17, 2009 by spresso
Categories: 1

I [Faith] was going over some of the web reviews for Spruce Street Espresso and I came across this on home-barista.com:

by godlyone on Thu Apr 30, 2009 7:06 pm

I went to Spruce St. Espresso and also Love & Madmen today.They both use counter culture coffee and I was actually dissapointed.

The people working were very pleasant, but the espresso and technique was a little disappointing.

At Spruce st the woman working the espresso machine was very nice and I chatted a little coffee with her, but when I commented on the espresso being kind of bitter she said “can’t please everyone.” Although this is true, it’s not the best comment to make to a customer – needless to say, I won’t be going there anytime soon.

At Love & Madmen, the macchiato I had was a little bitter (better than spruce st. IMO), and when I commented on this, the barista offered to make me a nother shot – VERY Nice of her (shows cutomer satisfaction comes first). The second shot was less bitter, but still slightly so.

I talked coffee a bit with the barista and she was generally knowledgeable, but not an “expert.” She wasn’t aware of terms such as basket, naked portafilter, updosing, etc.
I asked her why she whacked the portafilter on the counter really hard after tamping and she said it was taught that way by counter culture reps. I asked her to make 2 shots – 1 with whacking and one without, but she didn’t want to (I understand, I was being a really annoying customer, but I was trying to teach her a little [which may in some people's minds not be the right thing to do] )

Another thing to note is that both shops leveled the coffee and both were several steps on top of La Colombe.

However, neither shop comes close to chestnut hill (I know I sound like I work there, but really am just an extremely satisfied customer). Chestnut hill wins on both technique and coffee knowledge. No matter the topics, the baristas there have an opinion and an interest.

Needless to say, even though my friends think I’m crazy, I will take that 30 min train ride to chestnut hill (yeah, it’s that good!).

I’m going to bring a few friends next week to try to change their minds that all ’spro is bitter.
-Ilya

Apparently we did not meet his espresso satisfaction or  good customer service… for that I’m apologizing.  A second shot should’ve been offered up.  Since I’m not sure which one of my baristas was behind the bar when this happened I am putting out an open invitation to Ilya/godlyone to come back to Spruce Street Espresso and have a macchiato or espresso on us.  I’m not sure were communication went wrong, but I want Ilya/godlyone and everyone to know that Spruce Street takes this seriously and we want people to always leave with a smile on their faces ;o)

Breads and Spreads hath arriveth at Spruce St!

Posted April 8, 2009 by spresso
Categories: 1

Good day everyone!

I am very pleased to announce that Spruce Street Espresso is introducing some food items to their menu!  We now have homemade bread and homemade jams [currently serving fig jam, spicy peach chutney, and raspberry.... yeaaaa!!!]  Please stop on by for some delicious coffee and nosh on our delightfulbreads and spreads!

peace peace for now

New Fun Coffees

Posted January 19, 2009 by spresso
Categories: 1

I know it’s been some time since we’ve posted on here… so first let me say happy new year to all our spruce street fans and secondly we’d like to introduce some new coffees to our menu!!

La Golondrina, Popayan, Colombia

Humure, Byumba, Rwanda

we hope you enjoy these as much as we do!

Also I’d like to thank Mike Sala from Peregrine Espresso in Washington DC for being our guest barista back in late december.  He did a fantastic job and the customers of Spruce St loved him… thanks mike!!!!!!

Spruce Street out

December BrewBar

Posted December 5, 2008 by spresso
Categories: 1

We’ve updated our coffee menu for our brewbar.  There are a number of fantastic coffees this month, including a very limited supply of Aida’s Grand Reserve.  Come check it out!

Idido Misty Valley – Yirgacheffe, Ethiopia

Ndaroini – Nyeri, Kenya

Aida’s Grand Reserve – Santa Ana, El Salvador

This last one is a very special coffee that is an all peaberry lot from Fincas Mauritania, Kilamajaro, and Los Alpes from award winning producer Aida Batlle.  This coffee will only be around for a short time so taste it while you can!

More to come soon…

Renewed Press

Posted October 16, 2008 by spresso
Categories: 1

This little blurb about Spruce Street Espresso re-ran in the city paper this week.  Thanks to everyone for their support and good words!  It’s great to see that folks are recognizing our efforts!

1101 Spruce St.

Cafe/Coffeeshop, Gayborhood

Spruce Street Espresso takes coffee seriously. Its selection is updated every few weeks, with new varieties coming in all the time. (All of SSE’s coffees are roasted by Counter Culture Coffee in Durham, N.C., which sources its beans with social and environmental standards in mind.) The cafe brews with French presses, and also sells bags of whole beans imported from the likes of Papua New Guinea, Ethiopia, Peru and Kenya. The space is unavoidably tiny, but couches and outdoor seating make it a nice stop-off to grab a cup and peruse the paper before the midday rush. Wireless Internet available. Open Mon.-Fri., 7 a.m.-8 p.m.; Sat.-Sun., 8 a.m.-8 p.m.

Counter Culture in Saveur Magazine

Posted September 29, 2008 by spresso
Categories: 1

This month Saveur Magazine recognized a handful of roasters for their coffee excellence.  We are proud and honored that our roaster, Counter Culture Coffee, was among just nine selected with their magnificent coffee from the Karaba Cooperative in Rwanda.  Many of you will recall that we featured this coffee recently at Spruce Street Espresso and include it among our favorites for the year.  We are selling this as well as a few others at the store so don’t forget to come in and stock up.  We’ve got the whole list below as well as the link to the article.

9 Great Coffees
by Katherine Cancila

The coffee universe has expanded exponentially in recent years, thanks to specialty roasters in the vanguard of the industry who carefully source and oversee the processing of coffees in far-flung locales. These companies generally put an emphasis on fine arabica beans (of which there are several distinctive varietals), fair-trade practices, and freshness. The sheer number of choices may seem bewildering, but it has also made it easier than ever to find an excellent morning cup. We sampled more than a hundred brews from around the globe; the following represent the best of the range of flavors, aromas, and body that’s out there.
1. COUNTER CULTURE COFFEE, KARABA (Durham, North Carolina; $11.75 for 12 ounces) Though Rwanda’s coffee industry was nearly destroyed during that country’s civil war in the 1990s, its growers are now garnering praise for excellent coffees whose complex flavors reflect the region’s unique terroir. An aroma of molasses and notes of nutmeg and cinnamon characterize this bean, an heirloom variety that was introduced to Rwanda by French missionaries and has been cultivated in the country’s southwest for nearly a century.

2. GIMME! COFFEE, SUMATRA ISKANDAR (Ithaca, New York; $14.25 for 1 pound) This upstate New York company sources beans from the Iskandar region of Sumatra, on the western end of the Indonesian archipelago, where the volcanic soil and tropical climate combine to produce ideal growing conditions and coffee with a spicy aroma and a robust, cedary taste. Gimme! uses convection ovens to roast beans in small, 40-pound batches—a technique that yields deeply flavorful results.

3. SANT’EUSTACHIO, ITALIAN ROAST (Rome, Italy; $20 for 8.45 ounces) Rome’s 70-year-old Caffè Sant’Eustachio, which sits just a stone’s throw from the Pantheon, is loved by Romans and tourists alike. Its Italian Roast—a custom blend of beans from Guatemala, the Dominican Republic, Mexico, Brazil, and Tanzania—has an alluring gingerbread and vanilla scent and is roasted by owner Roberto Ricci, who uses a 60-year-old wood-fired roasting machine.

4. STUMPTOWN COFFEE ROASTERS, GUATEMALA FINCA EL INJERTO (Portland, Oregon; $15.50 for 1 pound) With a faint taste of rose petals and a toasted-almond finish, this delicate, medium-roast coffee shines when drunk without milk or sugar. Arturo Aguirre has grown and processed the bourbon varietal beans on his farm, El Injerto, in Huehuetenango, Guatemala, since 1956 and, along with his son, Arturo Jr., is known for a meticulous attention to detail that has twice helped the family win the prestigious Cup of Excellence coffee award.

5. INTELLIGENTSIA COFFEE AND TEA, HACIENDA LA ESMERALDA (Chicago, Illinois; $30.00 for 8 ounces) In 2004, this estate rose to fame after one of its coffees—a rare heirloom varietal of arabica, called geisha—won the Best of Panama coffee competition, causing buyers to swoon (and prices to soar). With a heady nose of chocolate and berries and a bright flavor reminiscent of oolong tea’s, Esmeralda has a profile that doesn’t match the mild one typical of Central American coffees. Indeed, the geisha plant is believed to have originated in Ethiopia and been transplanted later to Costa Rica and Panama, where it grows today.

6. GREEN MOUNTAIN/NEWMAN’S OWN ORGANICS, NELL’S BREAKFAST BLEND (Waterbury, Vermont; $7.49 for 10 ounces) Green Mountain Coffee Roasters is known for selling quality beans for the mass market, but that doesn’t diminish the appeal of its Nell’s Breakfast Blend (produced in partnership with Newman’s Own Organics). With a boldness taken from Peruvian beans and a depth from Indonesian ones, this excellent standby held its own handily against the pricier competitors we tested.

7. 49TH PARALLEL COFFEE ROASTERS, ORGANIC ETHIOPIA YERGA CHEFFE KONGA COOPERATIVE (Burnaby, Canada; $14.10 for 12 ounces) Ethiopia, the birthplace of coffee, still produces some of the most complexly flavored beans in the world. The valley of Yerga cheffe is renowned for beans with a distinctive, lemony taste; this particular variety adds notes of cherry and anise to the mix. Though 49th Parallel is only three years old, the Canadian company has already earned praise for its focus on flavor and diversity in the sourcing of African beans.

8. METROPOLIS COFFEE COMPANY, SAN RAFAEL LOT 1 (Chicago, Illinois; $18.25 for 1 pound) An inviting, woody aroma, notes of honey and blackberry, and a well-structured body distinguish this coffee grown in the foothills of the Colombian Andes, where the high elevation and humid climate yield coffee that is mild yet satisfying. A handful of other notable single-origin coffees are also available from Metropolis, an award-winning five-year-old Chicago-based company.

9. PEET’S COFFEE & TEA, MAJOR DICKASON’S BLEND (Berkeley, California; $12.95 for 1 pound) Established in 1966, Peet’s was among the first American companies to source and roast beans to order. (In fact, when Starbucks started up, Peet’s supplied it with coffee and trained its staff.) This blend of Central American and Indo-Pacific beans, the company’s signature product, possesses a mellow nose and an intense but round, nutty taste.

This article was first published in Saveur in Issue #114

We’ve had some press!

Posted September 25, 2008 by spresso
Categories: 1

In the past week we’ve had both an article in the Burlington County Times (unfortunately you can only read the full article in its physical form) and a blurb in the Philadelphia City Paper (scroll down to “best purists’ resort coffee shop”).  Whatever we’re doing it appears we’ve gotten someone’s attention.  Thanks for everyone’s support and enthusiasm.  We are thrilled to be a part of the Washington Square West community serving some of the finest coffee in the city.  Drink it up!

Food and Wine Top Coffee Bars

Posted September 12, 2008 by spresso
Categories: 1

Check out this months issue of Food and Wine where some of the finest coffee bars in the country are listed.  Among the top ten are a number of our friends and compatriots some of whom serve Counter Culture Coffee (Abraco and Three Cups).   Congrats to these amazing coffee bars!

Mauritania

Posted August 27, 2008 by spresso
Categories: 1

It is our honor and privilege to announce that a coffee to which we are deeply and passionately connected will be soon appearing as a regular member of our rotation. New crop Finca Mauritania has finally arrived and we’re nothing short of thrilled. This coffee comes from a farm that sits high above the town of Santa Ana in El Salvador. It is a beautiful Eden like place planted with well tended and healthy coffee plants nestled beneath tall trees that provide both shade and wind protection. Spruce Street Espresso owner, Betty Ortiz, had the opportunity last month of going to this farm and spent some time with it’s owner, Aida Batlle. Aida is one of the great women in coffee and is well known throughout the international specialty coffee scene. She has been a long time partner of Counter Culture Coffee ever since she won the first Cup of Excellence competition in El Salvador in 2003 with not just one, but two of her coffees placing in the winners circle at 1st and 16th. Her coffee is a extraordinary. It explodes with an intense sweetness of caramel, brown sugar and apple. This is a fact in part due to the Bourbon varietal planted at Mauritania, but is also in large part due to Aida’s zealotry in picking only the ripest red-est coffee fruit and processing it cleanly and carefully. We are also proud to report that after many years of hard work and persistence this coffee is finally coming to you Certified Organic! This year, as with last year, Aida has provided us with her coffee three ways, Washed (traditional), Semi-Washed and Pasa (natural). We are excited to try it all three ways at this Friday’s cupping and we look forward to being able to serve at least one of these coffees with you soon. We’re sure that you will be nothing short of thrilled as well.

This is the traditional version of Mauritania.

This is the traditional version of Mauritania.

One of Aida's most recent experiments

One of Aida's many experiments

Essential a natural process coffee from El Salvador

Essential a natural process coffee from El Salvador

More Press for coffee…

Posted August 27, 2008 by spresso
Categories: 1

Just found this link to a recent story on some espresso basics from NYC’s 9th Street Espresso.  Check it out!  Maybe this can help those of you who would like a bit more insight on what everything is on our menu…